Client Quality of Service Analysis

Clients were asked to score Barrett Webb against 10 service criteria:

• Assignment completion
• Understanding your business
• Communication with you
• Quality of assignment documentation
• Speed of service delivery
• Proactive advice
• Rapport with you
• Responsiveness
• Cost-effectiveness
• Overall impression

Clients were also asked if they would use Barrett Webb again and recommend us to colleagues in the industry – 100% said yes on both counts.